About ServiceNow
ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies ™. We're on a journey to become the defining enterprise software company of the 21st century.
ServiceNow Experience Summit- 2023
At ServiceNow, we are passionate about the work we do. We're also passionate about the impact that we have on our product, our customers, and each other. Our mission is to create product experiences that people love because we believe people should love their work. Our products allow people to work smarter, faster, and to be more impactful through a singular platform that improves workflow. We are a diverse team of Designers, Researchers, Writers and Program Managers who share a superpower in empathizing and understanding our user’s and customer’s needs. Join our Experience Summit to learn how we work to ensure our applications are user-friendly, visually beautiful, empowering, and supercharge productivity – creating emotionally resonant connections with our users.
Who should attend?
The event could be attended by the external community of designers, researchers, and technical writers. Both experienced, and early-in-career folks would benefit from attending this event.
Why attend?
One can attend the event to know about ServiceNow’s Experience Team, the work we do, how we do it, why we are proud of our design culture, how our products are making workflows easily for our customers, and above all, why we are the defining enterprise software company of the 21st century.
Speakers
Anand Tharanathan
VP, UX Research, ServiceNow
Jessa Anderson
Sr.Staff UX Researcher, ServiceNow
Di Le
Sr.Staff Product Designer , ServiceNow
Venkat Miriyala
Sr.Staff Product Designer , ServiceNow
Prithvi Koppisetty
Senior Technical Writer, ServiceNow
Anup Keerthan Ruban
Product Designer, ServiceNow
Santosh Kumar Sripath Panditaradyula
Senior Technical Writer , ServiceNow
Ravi Kumar Adapa
Staff Technical Writer, ServiceNow
Ameya Naik
Director, Product Design, ServiceNow
Harsh Sushant
Sr. UX Researcher , ServiceNow
Ilango A P
Sr. Director, HR, APJ , ServiceNow
Brian Taylor
Director, UX Research, ServiceNow
Suresh Kumar Alphonse
Director, Product Content, ServiceNow
Garima Arora
Staff Design Program Manager, ServiceNow
Sudha Tayya
Sr.Manager, Product Content, ServiceNow
Virag Shah
Director, Product Management, ServiceNow
Priya Athipatla
Director, Software Engineering, ServiceNow
Adit Gupta
Director, Product Design, ServiceNow
Hosts
Clarance Suman
Manager, Strategy & Operations, ServiceNow
Tuhina Mukherjee
Design Program Manager, ServiceNow
Srushti Jaiswal
Intern - Design Program Management, ServiceNow
Agenda
9:50 AM -10:00 AM
Event Starts-Lobby will be open to candidates10:00 AM - 10:05 AM
Welcome and Event IntroBy Clarance Suman
10:05 AM - 10:30 AM
Keynote on ‘The Experience Team - Focus.Flow.Love’by Anand Tharanathan, VP, UX Research
10:30 AM - 11:00 AM
It Takes Two to Tango: Exploring the Vital Roles of UX in AI for Human-AI CollaborationBy Jessa Anderson & Di Le
11:00 AM - 11:30 AM
An early-in-career experience with the Experience TeamBy Venkat Miriyala & Anup Keerthan
11:30 AM - 11:45 AM
Break11:45 AM - 12:15 PM
Analytics of Product ContentBy Prithvi Koppisetty & Santosh Kumar SP
12:15 PM - 12:45 PM
Enhancing Content Quality: Retrospect and ProspectBy Ravi Kumar Adapa
12:45 PM - 1:30 PM
Lunch Break1:30 PM - 2:00 PM
Energizer2:00 PM - 2:30 PM
Impact you should aim for as a ResearcherBy Harsh Sushant
2:30 PM - 3:00 PM
Building a thriving work cultureBy Ilango A P
3:00 PM - 3:45 PM
Leadership Panel3:45 PM - 4:00 PM
Event ClosureMeet the User Experience Team@ ServiceNow
Our global User Experience team shares the superpowers of empathy, creativity, and customer focus to create product experiences that delight and exceed customer expectations.
Product Design
Create engaging and visually striking products that customers love. From strategy to design, work with brilliant minds in engineering and product management to evolve our platform.
Research
Dig deep to understand what customers crave and passionately pursue how to improve our products. Empower design and development to turn discoveries into enjoyable experiences.
Product Content
Make it effortless for customers to unlock the power of our products, creating spot-on user content. Working with product design teams, you’ll be dialed into the best ways to deliver messages.
Other Opportunities
Our team also has openings in Content Design, Design Technology, Multimedia Technology, and more.
Life @ ServiceNow
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