About ServiceNow

ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies ™. We're on a journey to become the defining enterprise software company of the 21st century.

ServiceNow Experience Summit- 2023

At ServiceNow, we are passionate about the work we do. We're also passionate about the impact that we have on our product, our customers, and each other. Our mission is to create product experiences that people love because we believe people should love their work. Our products allow people to work smarter, faster, and to be more impactful through a singular platform that improves workflow. We are a diverse team of Designers, Researchers, Writers and Program Managers who share a superpower in empathizing and understanding our user’s and customer’s needs. Join our Experience Summit to learn how we work to ensure our applications are user-friendly, visually beautiful, empowering, and supercharge productivity – creating emotionally resonant connections with our users.

Who should attend?

The event could be attended by the external community of designers, researchers, and technical writers. Both experienced, and early-in-career folks would benefit from attending this event.

Why attend?

One can attend the event to know about ServiceNow’s Experience Team, the work we do, how we do it, why we are proud of our design culture, how our products are making workflows easily for our customers, and above all, why we are the defining enterprise software company of the 21st century.

Speakers

Anand Tharanathan

VP, UX Research, ServiceNow

Jessa Anderson

Sr.Staff UX Researcher, ServiceNow

Di Le

Sr.Staff Product Designer , ServiceNow

Venkat Miriyala

Sr.Staff Product Designer , ServiceNow

Prithvi Koppisetty

Senior Technical Writer, ServiceNow

Anup Keerthan Ruban

Product Designer, ServiceNow

Santosh Kumar Sripath Panditaradyula

Senior Technical Writer , ServiceNow

Ravi Kumar Adapa

Staff Technical Writer, ServiceNow

Ameya Naik

Director, Product Design, ServiceNow

Harsh Sushant

Sr. UX Researcher , ServiceNow

Ilango A P

Sr. Director, HR, APJ , ServiceNow

Brian Taylor

Director, UX Research, ServiceNow

Suresh Kumar Alphonse

Director, Product Content, ServiceNow

Garima Arora

Staff Design Program Manager, ServiceNow

Sudha Tayya

Sr.Manager, Product Content, ServiceNow

Virag Shah

Director, Product Management, ServiceNow

Priya Athipatla

Director, Software Engineering, ServiceNow

Adit Gupta

Director, Product Design, ServiceNow

Hosts

Clarance Suman

Manager, Strategy & Operations, ServiceNow

Tuhina Mukherjee

Design Program Manager, ServiceNow

Srushti Jaiswal

Intern - Design Program Management, ServiceNow

Agenda

9:50 AM -10:00 AM

Event Starts-Lobby will be open to candidates

10:00 AM - 10:05 AM

Welcome and Event Intro
By Clarance Suman

10:05 AM - 10:30 AM

Keynote on ‘The Experience Team - Focus.Flow.Love’
by Anand Tharanathan, VP, UX Research

10:30 AM - 11:00 AM

It Takes Two to Tango: Exploring the Vital Roles of UX in AI for Human-AI Collaboration
By Jessa Anderson & Di Le

11:00 AM - 11:30 AM

An early-in-career experience with the Experience Team
By Venkat Miriyala & Anup Keerthan

11:30 AM - 11:45 AM

Break

11:45 AM - 12:15 PM

Analytics of Product Content
By Prithvi Koppisetty & Santosh Kumar SP

12:15 PM - 12:45 PM

Enhancing Content Quality: Retrospect and Prospect
By Ravi Kumar Adapa

12:45 PM - 1:30 PM

Lunch Break

1:30 PM - 2:00 PM

Energizer

2:00 PM - 2:30 PM

Impact you should aim for as a Researcher
By Harsh Sushant

2:30 PM - 3:00 PM

Building a thriving work culture
By Ilango A P

3:00 PM - 3:45 PM

Leadership Panel

3:45 PM - 4:00 PM

Event Closure

Meet the User Experience Team@ ServiceNow

Our global User Experience team shares the superpowers of empathy, creativity, and customer focus to create product experiences that delight and exceed customer expectations.

Product Design

Create engaging and visually striking products that customers love. From strategy to design, work with brilliant minds in engineering and product management to evolve our platform.

Research

Dig deep to understand what customers crave and passionately pursue how to improve our products. Empower design and development to turn discoveries into enjoyable experiences.

Product Content

Make it effortless for customers to unlock the power of our products, creating spot-on user content. Working with product design teams, you’ll be dialed into the best ways to deliver messages.

Other Opportunities

Our team also has openings in Content Design, Design Technology, Multimedia Technology, and more.

Life @ ServiceNow

User Experience Stories:

It’s the experience that matters:

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Fight for Fairness

Amy Lokey likes making a difference. As the SVP, Global Head of Design at ServiceNow, a company that delivers optimized digital workflows that improve productivity and create great experiences, Amy gets to do this on a ......"

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